Working in Hospitality: What Does a Hospitality Worker Do?

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You probably come into contact with hospitality workers every single day, but do you know exactly what’s it's like working in hospitality? If not, don’t worry - by nature, the hospitality industry is one that tends to live its life a bit in the shadows; if all is well, you won’t hear much of it. But if someone has a bad experience, you can be sure of it being broadcast across social media. Here, we’ll try and demystify the world of the hospitality worker.


What are the main responsibilities of hospitality staff?


While there may be many different roles working in the hospitality sector, their responsibilities and job requirements can often be quite similar. Ultimately, hospitality workers make sure that their guests have a good time: that they’re fed, watered, and looked after. They’re an essential part of customer service, and can have a huge impact on the overall opinion of the paying guests.


With that said, let’s take a look at some of the most popular job roles in more detail, and explore what working in hospitality might look like.


What does a kitchen porter do?


A kitchen porter’s main responsibility is making sure the kitchen area is clean and ready for service. They’re in charge of cleaning food prep areas, pot washing, and overall organisation behind the scenes.


As a kitchen porter, it’s important to be able to work as part of a team. You’ll assist the cooks and the wait staff before, during and after service, so good communication is essential. Although it’s an entry level position, it’s an essential part of a smooth-running kitchen, and it can also pave the way for climbing the ranks in the industry.


What does a chef do?


In short, a chef is in charge of a kitchen where food is served to the public. They’re responsible for overseeing food preparation and the cooking of dishes, and ensuring food service is smooth and seamless. A chef might also design the menu, train cooks and place orders to suppliers. If you are a chef or interested in becoming one check out our chef hire service.  


What does a bar manager do?


A bar manager is in charge of planning and supervising the activities of their bar staff, as well as managing stock levels to ensure their all-important customers can keep drinking their tipple of choice! They’re responsible for the training of new staff, and for managing the budgets.


Safety also plays a big part in the role of a bar manager - namely, the safety of their customers and their staff. This could be anything from staying up to date with health and safety legislation to diffusing tense situations on the ground - and even ejecting people from the premises.


That’s not to say they don’t roll up their sleeves and get stuck in with serving up some drinks every now and then - after all, it’s usually that passion that drives people to a managerial role here! Above all, brilliant communications skills are at the heart of this role, as well as bundles of personality - because good cameradie is likely to get the best out of everyone involved. The event bar staff at Michael Wisher are a dedicated team of local professionals that take enormous pride in their work.  


What does a hotel concierge do?


A concierge typically helps hotel guests with a number of tasks during their stay. This can include making restaurant reservations, booking transportation such as buses and taxis,  recommending things to do in the local area, as well as helping with any other requirements.


A hotel concierge typically has excellent communication skills, with the ability to build a rapport quickly with customers. They’ll also be adept at using database software to manage reservations and vacancies at the hotel/resort.


What does a waiter do?


A waiter or waitress is responsible for taking food orders and delivering food and drinks to the table when ready. Sometimes called servers, they make sure that customers receive their orders quickly and efficiently, and also typically take payment at the end.


Of course, responsibilities can vary depending on the type of establishment you’re working in. If it’s a fine dining restaurant, customers are likely to expect a particularly high level of service - this might mean knowing the menu off by heart, or knowing just when to refill drinks. If it’s a fast food establishment, service is likely to be more relaxed.


The hospitality industry is a diverse, exciting environment in which to work, and one that’s sure to be necessary for many years to come. Interested in working in hospitality? We’re experts in placing talented individuals in their dream roles, so get in touch today!